F. A. Q.

Here are some of the most frequently asked questions. If you don’t find an answer here feel free to ask as via chat.

We are using Teamviewer software which allows us to remotely connect to your PC. 

During our remote repair session you will be able to observe all repairs LIVE by watching your screen while we diagnose and then apply the solution to your problem.

Your computer mouse will actually move around – on your computer screen – right before your very eyes.

You can even watch and learn!

You are also always able to takeover control at any time.

Yes! Our connection to your computer is is secured using RSA public/private key exchange and AES (256-bit) session encryption which is a recognized high-quality standard. Helpzona j.d.o.o is company from Osijek, Croatia – Europe. Check out our privacy policy for more information.


We offer a good ol’ fashioned,  money-back guarantee within the first 24. hours of delivering the service. View our refund policy for more information.

Here at Helpzona – we are always looking on how to protect both your data & your privacy. We will never look for anything that is not within our scope of service repair.

When an IT system fails, your business continuity can be seriously disrupted.

Backup plan is like buying insurance. Insurance of your business data. In case of fire or some other miss fortune you want to have protected.

This is where we step in. We will investigate where your crucial data is, and after you’ve acknowledged it – we’ll setup a reoccurring backup of that location.